When adding a new user (new window), turn the Private switch on. How to designate a new user as a private user The administrator cannot change their password for them. If a private user loses or forgets their password, they must reset it using their recovery email address. This video will guide you through the exact steps and make su. To do this, you would need to delete the user account entirely and then recreate it. In this video I am going to guide you How To Reset ProtonMail Password. Click Log-in > Forgot your username and insert the email address registered with the user, then clicked Retrieve username Click Log-in >. Administrators will not be able to access a private user’s messages.Īdministrators cannot change a private user into a non-private user. A private user’s messages can only be accessed with that user’s login credentials.

Proton Mail cannot access the emails of ANY user of your organization, including non-private users.Īs an administrator, you can designate a user as a private user when you add them or at a later time. Only administrators can access the messages of your organization’s non-private users. To delete your ProtonMail account permanently, first, log in with your username and password, then click on the Settings tab at the top of the screen. This might be desirable for employee oversight and compliance reasons. īy default, all users are non-private, which means their emails can be read by any organization administrator (new window). These users can be either non-private users or private users. If you have a Proton for Business (new window) plan, you can create an organization (new window) and add users (new window) to it.

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